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- WOM is a Chilean telecommunications company with nationwide presence, including remote areas such as Antarctica, Rapa Nui, and Tierra del Fuego. With more than 6,300 proprietary antennas and coverage for over 20 million people across the country, WOM has been recognized as the telecommunications company with the best customer experience in Chile for six consecutive years. In the fourth quarter of 2025, the company reported financial results that confirm its trajectory of sustained growth.
Revenue Growth and Commercial Expansion
WOM recorded a 3.8% year-over-year increase in total revenue during Q4 2025, reaching CLP 170,993 million. This growth was driven by a 5.1% increase in service revenue, including postpaid mobile, prepaid mobile, and fiber-to-the-home (FTTH) segments.
For the sixth consecutive quarter, WOM reported positive net adds in the postpaid mobile segment, with a 7.1% increase compared to Q4 2024 and a 2.1% year-over-year growth in its postpaid customer base. Postpaid mobile ARPU grew for the seventh consecutive quarter, rising 1.4% during the period.
Additionally, postpaid mobile churn improved by 25 percentage points year-over-year, while total Net Promoter Score (NPS) increased by 6 points annually, reflecting customers’ positive perception of service quality.
Financial Strength: Debt Reduction and Capital Stability
A key milestone during the quarter was the reduction of WOM’s net debt by 47% as of the end of Q4 2025, compared to December 2024. This resulted in a leverage ratio of 3.1x adjusted EBITDA, significantly improving from 6.0x in the same period the previous year.
Adjusted EBITDA for the quarter reached CLP 62,865 million, representing a 5.3% year-over-year increase, while the adjusted EBITDA margin stood at 36.8%, up from 36.2% in Q4 2024. The company’s capital structure shows no debt maturities until 2031.
“The fourth-quarter results confirm our strength as a company. We have a solid financial foundation, a strengthened team, and a brand that has rebuilt its connection with people,” said Chris Bannister, CEO of WOM.
Leadership in Nationwide Coverage and 5G Deployment
WOM completed 100% of the mandatory locations awarded under the 5G Project, with authorization from the Subsecretariat of Telecommunications (Subtel) to provide connectivity in some of the most remote areas of the country, including the Juan Fernández Archipelago, Antarctica, Rapa Nui, Caleta Los Pozos, and Tierra del Fuego, among others.
With more than 6,300 proprietary antennas deployed over 10 years of operations, WOM positions itself as one of the operators with the widest national coverage, delivering connectivity to more than 20 million people across Chile.
Leadership in Customer Experience: Six Consecutive Years
WOM was recognized for the sixth consecutive year as the best telecommunications company in customer experience in Chile, according to the BCX 2025 study. Additionally, it secured first place for the fifth time in the PXI 2026 customer experience ranking, consolidating its position as a benchmark in customer service and satisfaction.
Institutional Recognition and Certifications 2025–2026
WOM was recognized by the Top Employers Institute as one of the 26 companies in Chile awarded the Top Employer 2026 certification, an international distinction that highlights excellence in people management practices, organizational culture, and talent development.
“We closed the year exceeding our projections and meeting our objectives for 2025. This performance allows us to face 2026 with a strong financial position,” added Chris Bannister, CEO of WOM.
